When do we collect and process personal data about you?

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When you are using our products, and you are providing personal data in the products. When you interact with us in person, through correspondence, by phone, by social media, or through our websites. This also includes when you interact with us as a representative of a company, such as entering into a contract with us, contacting us for support or other issues. Note that we do not transfer personal data from the social media and process the personal data on any other way outside the social media platform. When we collect personal information from other legitimate sources, such as third-party data aggregators, BPO MAD marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others. We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before data is collected we make sure an assessment is made, ensuring that there is an established mutual interest between you and BPO MAD.

 

Why do we collect and use personal data?

 

We collect and use personal data mainly to perform direct sales, direct marketing and customer service. We also collect data about suppliers, partners and persons seeking a job or working in our company.

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We may use your information for the following purposes:

Send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent. Customers will by default receive BPO MAD subscriptions, but can choose to opt-out at any time. Send you information about the products and services that you have purchased from us. Perform direct sales activities in cases where legitimate and mutual interest is established. Provide you content and venue details on a webinar or event you signed up for. Reply to a ‘Contact me’ or other web forms you have completed on one of our BPO MAD websites (e.g. to download a whitepaper). Once a form is filled out and sent, we will track your activities on our website for the purpose of contacting you personally. Follow up on incoming requests (customer support, emails, chats, or phone calls). Provide you with access and services related to a Free Trial of BPO MAD CRM. Provide access to our Customer Support portal or the BPO MAD Community website. Perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar. The contract may be with BPO MAD directly or with a BPO MAD partner. If the contract is entered into with BPO MAD, the contract may be entered into digitally for more efficient contract and customer handling, including to meet with legal requirements. Notify you about any disruptions to our services (system messages). Contact you to conduct surveys about your opinion on our products and services. Recruitment and processing job applications. Our legal basis for collecting personal data

 

Collecting personal data based on consents The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems. We may send digital marketing to persons which have consented, such as marketing per email.

Collecting personal data based on contracts We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

Collecting personal data based on legitimate interest We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between BPO MAD and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes, and we may send information on products and services to our customers based on legitimate interest. We will always inform individuals about their privacy rights and the purpose for collecting personal data.

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What type of personal data is collected?

 

We collect name, phone number, title and email address, in addition to your company’s name and contact information. If you are a representative for your company, we process your personal contact information with regard to the company. When entering into a contract with us, the signature may be made electronically comprising the processing of your personal data. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites we may collect IP-address and actions taken on the site.

If you upload photos or videos, add posts or comments, etc. on our Community website, the information can be read by anyone with access to the Community site and used for purposes over which BPO MAD or you have no control. Therefore, BPO MAD is not responsible for any information you submit to the Community website.

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If you apply for a job at BPO MAD, we collect the data you provide during the application process.

BPO MAD does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

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How long do we keep your personal data ?

 

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.

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Your rights to your personal data You have the following rights with respect to your personal data:

The right to request a copy of your personal data that BPO MAD holds about you. The right to request that BPO MAD corrects your personal data if inaccurate or out of date. If you are a customer or partner and you have registered a profile on our Community website, you may update your user profile by logging into Community and selecting “Edit Profile”. If you are a customer and using BPO MAD CRM Online, you may update your user profile in BPO MAD by logging into BPO MAD and choose the option “Show my contact info” to edit your details. The right to request that your personal data is deleted when it is no longer necessary for BPO MAD to retain such data. The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications: If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from BPO MAD, such as order confirmations, system messages and notifications about your account activities. The right to request that BPO MAD provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract. The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data. The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.