Our mission
Born from the desire of our CEO to offer its partners and customers a customer relationship service that meets their expectations and complies with all the rules and regulations in force. BPOAD now offers a multilingual (French, Malagasy and English) and multi-channel customer relationship management service. Our mission aims to lighten the internal services of companies, intervene at all stages of the customer relationship and help them obtain an immediate ROI, through the measurement and management, among other things, of key indicators of financial success: cost of processing a call, churn rate, forecast of the seasonality of flows.
Our values
BPOMA tries to provide the best working environment so that our teams are serene in carrying out projects.
By giving them more consideration, employees are more motivated, especially when leaders listen to them. Even if not all requirements can be met, we try to satisfy the employees as much as possible.
We set up a permanent dialogue with our employees.
Adherence to the corporate culture and skills development.
“The culture of building together” is our motto. Have a shared vision to “become a whole”. For its part, BPOAD advocates trust and the idea of “Success together”.
A collaboration can only be set up if there is a well-understood interest for the actors on each shore. One of the fundamental keys to collective intelligence is to build a shared vision. A participant cannot have a complete vision of the group, but together it is quite possible to build a common vision.
